1. Acceptance of Terms
By accessing and using the Nailab platform ("Service"), you accept and agree to be bound by the terms and provision of this agreement. If you do not agree to abide by the above, please do not use this service.
These Terms of Service ("Terms") govern your use of our platform that connects startup founders with mentors across Africa. The Service is operated by Nailab ("us", "we", or "our").
2. Description of Service
- Mentorship matching services
- Business development programs and resources
- Networking opportunities and events
- Educational content and training materials
- Performance tracking and milestone management
- Access to funding opportunities and investor networks
3. User Accounts and Registration
3.1 Account Creation
To access certain features of our Service, you must register for an account. You agree to provide accurate, current, and complete information during the registration process and to update such information to keep it accurate, current, and complete.
3.2 Account Security
You are responsible for safeguarding the password and maintaining the security of your account. You agree not to disclose your password to any third party and to take sole responsibility for activities that occur under your account.
3.3 User Categories
- Startup Founders: Entrepreneurs seeking mentorship and business development support
- Mentors: Experienced professionals providing guidance and expertise
- Partners: Organizations collaborating with Nailab on programs and initiatives
4. User Responsibilities and Conduct
4.1 Acceptable Use
You agree to use the Service only for lawful purposes and in accordance with these Terms. You agree not to:
- Violate any applicable laws or regulations
- Infringe upon the rights of others
- Transmit any harmful, threatening, abusive, or offensive content
- Attempt to gain unauthorized access to the Service or other users' accounts
- Use the Service for any commercial purpose without our express written consent
- Upload or distribute viruses, malware, or other malicious code
4.2 Content Standards
All content you submit must be accurate, respectful, and relevant to the business and entrepreneurship context of our platform. We reserve the right to remove any content that violates these standards.
5. Mentorship Services
5.1 Mentor-Founder Relationships
Nailab facilitates connections between mentors and founders but does not guarantee specific outcomes. The quality and effectiveness of mentorship relationships depend on the commitment and engagement of both parties.
5.2 Mentor Obligations
- Provide honest, professional guidance based on experience and expertise
- Maintain confidentiality of sensitive business information
- Commit to agreed-upon meeting schedules and deliverables
- Declare any potential conflicts of interest
5.3 Founder Obligations
- Provide accurate information about their business and goals
- Actively participate in mentorship sessions
- Respect mentor time and commitments
- Implement agreed-upon action items in good faith
6. Intellectual Property Rights
6.1 Platform Content
The Service and its original content, features, and functionality are and will remain the exclusive property of Nailab and its licensors. The Service is protected by copyright, trademark, and other laws.
6.2 User Content
You retain ownership of content you submit to the platform. By submitting content, you grant Nailab a non-exclusive, worldwide, royalty-free license to use, display, and distribute such content for the purposes of providing the Service.
6.3 Business Information
Startup founders retain all rights to their business ideas, models, and proprietary information. Mentors agree to maintain confidentiality and not to use or disclose such information without explicit consent.
7. Payment Terms
7.1 Platform Fees
Some services on our platform may require payment. All fees are clearly disclosed before you commit to any paid services. Fees are non-refundable unless otherwise specified.
7.2 Mentor Compensation
Mentors may charge fees for their services. Payment terms and rates are agreed upon between mentors and founders. Nailab may facilitate these transactions but is not party to the agreements.
8. Privacy and Data Protection
Your privacy is important to us. Please review our Privacy Policy, which also governs your use of the Service, to understand our practices regarding the collection and use of your personal information.
9. Disclaimers and Limitations
9.1 Service Availability
We strive to maintain continuous service availability but cannot guarantee uninterrupted access. The Service is provided "as is" without warranties of any kind.
9.2 Business Outcomes
While we facilitate valuable mentorship connections, we cannot guarantee specific business outcomes, funding success, or startup performance. Results depend on numerous factors beyond our control.
9.3 Limitation of Liability
To the maximum extent permitted by law, Nailab shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the Service.
10. Termination
10.1 Termination by You
You may terminate your account at any time by contacting us or using the account deletion features provided in the platform.
10.2 Termination by Us
We may terminate or suspend your account immediately, without prior notice, for conduct that we believe violates these Terms or is harmful to other users or the platform.
11. Governing Law and Disputes
These Terms shall be governed by and construed in accordance with the laws of Kenya, without regard to its conflict of law provisions. Any disputes arising from these Terms or your use of the Service shall be resolved through the courts of Kenya.
12. Changes to Terms
We reserve the right to modify or replace these Terms at any time. If a revision is material, we will provide at least 30 days notice prior to any new terms taking effect. Your continued use of the Service after such modifications constitutes acceptance of the updated Terms.
13. Contact Information
14. Severability
If any provision of these Terms is held to be invalid or unenforceable, the remaining provisions will remain in full force and effect.
15. Entire Agreement
These Terms constitute the entire agreement between you and Nailab regarding the use of the Service, superseding any prior agreements between you and Nailab relating to your use of the Service.